Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
2 comments

I have a Cal Spas hot tub & this is the second heater I've put in my tub & both were not covered yet there's a giant sticker on the heater that says lifetime warrantee. They should be sued over that misrepresentation.

It's a warrantee for 5 years which they say is the life of the product. What a joke, I will NEVER buy a Cal Spa hot tub again. they are horrible at backing their product.

Someone needs to take these guys to court on this misleading warrantee that they offer. Check out the warrantee on the rest of the parts too in fine print or they will take oyu to the cleaners.

Product or Service Mentioned: Cal Spas Hot Tub.

Reason of review: Warrantee is misleading on the heater.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1508111

Have had several leaks, asked for service to come out, had appointment on 3 occasions and was stood up every time so I got the parts from the dealer which took 6 months and after the spa setting that long the heater gasket got hard and now I have another leak. Worst service and call return ever.

Anonymous
Boise, Idaho, United States #1322847

Same issue, along with piping leaks, so far $4000 in repairs over 15 years. #nevercalspa

You May Also Like