Cal Spas

I purchased a Cal Spa and now the Heater is out. I had the company come out who I purchased it from and they advised they are having problems getting a shipment from Cal Spa. I...

This started in June 2011. My Cal Spa needed some repairs and it is under warranty until November 2011 because we bought it in Nov 2006). Cal Spas (office in Pomona, CA) told me t...

I have to say I'm a little shocked to see negative comments about Cal Spas because I absolutely love my hot tub! I've had my tub for about 5 years and use it literally ever...

I have owned a Cal Spas hot tub for years and have recently had a problem with my heater. I called their customer service department and they immediately resolved my issue! I spoke...

Horrific quality & non-existent customer service & warranty coverage for Cal Spas hot tubs. No local service companies will work with Cal Spas to handle the warranty work. Buyer ...

Cal Spas will not honor their warranty. The warranty states that the XL heater is covered. The service department is giving me some BS line that I have a special spa. I said that i...

Everything was going fine,Showed me a huge white board where everyone can see from across the room appointment schedule. They were supposed to call me the day before delivery for f...

The feeling you get when your hot tub is first installed is the last time you will get that feeling. Its all downhill from there. Once the leaks come, the motor goes bad, and the h...

XL Heat Exchanger clearly states in warranty as followed :" Cal Spa's Warranties the XL HEAT EXCHANGER system against malfunctions due to defects in materials and workmanship t...

Back in Febuary I called Cal Spas Pomona CA, for repair as my Spa was not heating. The had me call Pro Tech which I had used before but was not real happy with. After calling all t...

I bought my hot tub in 2005 from The Great Escape. After only 5 months, theheater was smoking and it shut down my spa. Since then I have had a totalof 3 heaters and a...

I'm on my 3rd pump/motor in 6 years. I have done everything by the book to maintain water, proper filtration and inspection. The dually pump system is a engineering flop of a d...

I live in Grand Bend, Ontario. I bought a Cal Spa ($8,200) and it was installed Nov 1, 2010. On Nov 28, 2011 it stopped working! I have waited almost 2 months for a replacement mo...

Purchased hot tub in October and within the 6 weeks we were unable to use this piece of crap. We had the owner of Hartmans Pool and Spa from Zurich On. here three times to fix one ...

On 10/5/10 I ordered a wet end for a pump exclusive only to Cal Spas. The part was never received. I called to discuss the situation with Jacob in service multiple times during Oct...

The "5-year parts and labor" warranty sales pitch is misleading and borders on fraud. As with many other dissatisfied Cal Spa customers who have posted online my Cal Spa pump and m...

I paid for a Cal Spa and never received it. The factory in California has no time to answer a customer. Their customer service virtually does not exist. They are closing stores in ...

Having been a cal spas dealer for many years i can tell you that becoming a dealer is like making a deal with the devil.I have never been paid on a single warranty claim and cal sp...

This procedure started back on March 10, 2010 with the pump going out on our spa. Called Cal Spa, determine spa was still under warranty. Gather all required paperwork and faxed ...

After spending $10,000 on a Cal Spa 2 years ago, I called to see about getting seal replaced on my pump. I was told that the dealership I bought my spa from had gone bankrupt and t...

Bought a Cal Spa in March of 08. Had problems with it ever since. Latest and greatest is GFI keeps tripping and I'm losing water. Called the dealer that sold it to me who sent ...

I have had my spa for a little over 2 years and the cabinet is warping and the side trim pieces are coming off and the so called “staples” are sticking out. I just got of...

I have been waiting for 2 months for a heater replacement for my Cal Spa tub. The local dealer that i purchased it from seems unable to convince Cal Spa that this is an improtant ...

I purchased a spa from my local dealer - Spa Warehouse - in Houston, Tx in December '06. The low speed pump failed in the first year and Spa Warehouse replaced it - I think. ...

Well in June of 2008 I purchased a Cal Spa Victory Extreme Lounger L-08-VX869LG-60 which was manufactured Feb 08. The spa is terrific works fine no major failed parts yet... BUT w...

We bought a new Cal Spa 1.5 years ago. They strongly pride themselves on 'Customer Service". The cover immediately started to crack and discolor and got way worse in a 6 mont...

In less than a year our heater failed. They had the nerve to blame it on "water chemistry" and would not honor the warranty. Our water had good levels of ever...

We got the spa for medical use. Within the first 6 month the small rotating jets came apart and 16 month later, it is now blowing the 50 amp GFI possible bad heater as it only blow...