Cal Spas Complaints and Reviews

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Cal Spas
Main address: 1462 East Ninth Street 91766 Pomona CA
(800) CAL - SPAS, (909) 623-8781, (909) 629-0751, http://www.calspas.com/contactus/
  • 46 complaints
  • $75.6K claimed losses
  • $1.6K average
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  • Aug 11
  • Beauty Centers and Spas
  • Surprise, Arizona
  • Spa Warranty
  • 21

I purchased a full out equipped cal spa from a dealer in Phoenix, w/a 5 year warranty. 2 1/2 years later my main pump went out and cal spas took there sweet time to get me names of authorized service repair guys. Not one of them would come out and honor any services for cal spas because they all said the same thing. Cal spas don't pay there bills when submitted . I could not afford the price... Read more

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  • May 15, 2013
  • Products
  • Cincinnati, Ohio
  • Hot Tub
  • 125

I was sold my CAL-SPA hot tub by WATSON's one of only 2 authorized dealers in the Cincinnati area. I was told that Cal-Spa was the best and paid through the nose for it. In total I have spent over $12,000 on an 8ft sqaure tub. First I was ripped off on the price. You may say this was WATSON's and not CAL-SPA, but this IS an AUTHORIZED CAL-SPA dealer... and CAL-SPA does everything they... Read more

Was this review helpful? 2 0

  • Mar 28, 2013
  • Building Products
  • 2
  • 2
  • 140

We bought our first Cal Spa from the dealer here in Minnesota in 1993. Since then we have moved twice and purchased a total of 3 Cal Spas from our local dealer. The spas have been mechanically very sound and the people at the dealership have been friendly knowledgeable and professional. The few times we have needed service, our dealer was right on top of the situation and got it taken care of... Read more

Was this review helpful? 3 5

  • Mar 15, 2013
  • Products
  • Palm Springs, California
  • 187

We bought our spa and gazebo from Cal Spas at the LA County Fair in 2012. When they arrived to set it up, not only were there options missing from the spa, but there were items from the gazebo package missing as well. I had asked the "closer" if she needed to write down each individual piece that was to be included in the sale--she said "No, its all in the package". When everything arrives... Read more

Was this review helpful? 5 0

  • Mar 12, 2013
  • Products
  • Philadelphia, Pennsylvania
  • Cal Spa
  • 3
  • 3
  • 169

purchased a cal spa 3/16/08. had no problems except for the 3 fiberoptic lights that fell off and i still cant get replaced. in nov 2012 spa started blowing breakers and giving high heat codes. after numerous calls to where i purchased this spa, they sent out somebody to look at it. replaced heater 3xs and still tripping breaker, in the mean time from dislogging the heater the pump started... Read more

Was this review helpful? 1 9

  • Jan 28, 2013
  • Building Products
  • Cal Spas
  • 206

They sold us a spa and told us that it would fit through or gate then when it did not fit they told us we had to pay for a $600.00 crane service to come out and get the spa over out back fence. They then offered the spa we bought for $2,000 dollars cheaper than we paid for it at the same fair event and did not give us the credit when we confronted them about it. They have refused to deliver our... Read more

Was this review helpful? 6 6

  • Jan 09, 2013
  • Construction
  • Visalia, California
  • Volvo 760
  • 1
  • 1
  • 166

We ordered outdoor kitchen equipment totalling $3,042. After getting the product home we relized that while we had ordered two part number BBQ 07890p drop in ice chests (and pd for) we only received one. After calling their distributor California Spa & BBQ (8 miles) 3001 Auto Mall Dr. Bldg A, Suite #160 Bakersfield, CA 93313 Phone: (661) 396-0811 Fax: (661) 396-1435 Email:... Read more

Was this review helpful? 1 0

  • Dec 28, 2012
  • Building Products
  • Des Moines, Iowa
  • Cal Spa Sets
  • 145

DONT BUY A CAL SPA!!!! I bought my spa back in 2003 and every 6 to 8 months something goes wrong!! I garnutee when the weather changes it malfunctions!!! Whats the real kicker is when it gets cold in winter never fails it stops working!!! Every winter I'm constantly checking it and next thing it's stops!!! I wished I had never purchased it from CAL SPAS!! The service repair person is rude... Read more

Was this review helpful? 1 0

  • Dec 01, 2012
  • Products
  • Boynton Beach, Florida
  • Cal Spas
  • 2
  • 2
  • 201

I can't even begin to describe the utter disappointment and anger I have towards CAL SPAS. This company is down right corrupt and are a bunch of frauds. I have had nothing but problems since I bought this $9k spa. Motor's/pumps all 3 replaced multiple times; heater 3 times, circuit board twice, and now a lot of the jets are falling apart. What everyone is saying about local dealers not... Read more

Was this review helpful? 1 0

  • Aug 16, 2012
  • Installers
  • Irvine, California
  • Cal Spa
  • 1
  • 1
  • 127

I HAVE A CAL SPA THAT I HAVE HAD NOTHING BUT PROBLEMS WITH THE MOTOR AND THE JETS THEY WERE VERY HAPPY TO TAKE MY MONEY AT THE FAIR BUT AFTER THAT THEY SUCK , 4 MOTORS AT $590.00 EVERY SINCE MY FIRST REQUEST FOR HELP THEY SAID NOTHING THEY COULD AND WOULD DO FOR ME . I HAVE NEVER HAD SUCH BAD CUSTOMER SERVICE BEFORE. THE DEALER I BOUGHT IT FROM NO LONGER SELLS SPAS AND CAL WILL NOT HELP ME .... Read more

Was this review helpful? 1 0
 
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